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# Availability

The functionality of the screen Availability of the Acure system allows you to generate reports:

  • About the availability of Configuration Items (CI).
  • About the availability of Information systems (IS), consisting of CIs.
  • About the availability of Complex ISs, consisting of many subsystems.

Methods for calculating the availability indicators are described in the Reference.

Go to the Reports→Availability screen via the main menu.

There are hints in the Availability interface marked with question marks, hover over them to get help on the particular item.

# System availability report

The information system availability report includes report indicators for the entire IS (CI map) for a selected period of time, for each CI included in the IS.

Indicators of the report on the availability of the system and individual CIs:

  • Service mode - the time of service maintenance of the system or a separate CI.
  • Non-working time - non-working time of the system or a separate CI, is defined in the settings.
  • Total time - the interval for calculation, selected before generating the report.
  • Working hours - the time within which the availability of the system or an individual CI is calculated.
  • Availability - the percentage and time of availability of the system or an individual CI.
  • Unavailability - percentage and time of unavailability of the system or a separate CI.
  • Maximum downtime - the maximum time and period during which the system or a separate CI was unavailable.
  • Total problems - the total number of problems on the basis of which the calculation was made and their number for each of the priorities.
  • Calculation based on the number of CIs included in the system.
  • The influence of calculations for this CI on the overall calculation.

⚠️ Important! The lifetime of a generated report is 20 minutes. After this time has elapsed, for correct working with the report it must be generated again.

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# Quick report

To generate a quick report on the system availability without creating a template:

  1. Select the mode Report without a template from the drop-down list "Report template" (when you go to the availability screen, this item is selected by default).
  2. Select the Service Model map corresponding to the IS which availability is being calculated.
  3. Select the start and end dates for the calculation period.
  4. Press "Calculate" to generate the report on the availability of the information system for the selected period of time.

To obtain a more accurate report, the user can set additional parameters that will be taken into account during the next generation of the report.

# Problem filter

The problem filter limits the number of problems involved in the calculation of report indicators by the parameters that are specified in it.

To set up a filter:

  • Click Add Condition.
  • Add/Exclude problems.
  • Configure the settings for limiting amount of problems:
    • Priority.
    • Duration.
    • Tag.
    • Name of synthetic trigger (which generated the problem).

All conditions for defining the final set are combined with each other through a logical AND.

The functionality allows you to add (define) several sets, but it must be remembered that the order and sign of the set is very important in the calculation. For example, А + B - C + D means that the setsA and В will be merged first, then the objects falling under С will be excluded from it, and then objects D will be added. The second example: A + B + D - C means that first the union of all three sets A,B, D will take place, and then the subtraction of C. If there are objects that fall into both D and C, then in the first case they will be included in the final result, and in the second they will be excluded.

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# Indicator RTO

Using this indicator, you can determine the time of admissible unavailability of the CI - the time during which the CI can be in a problem status and this will not affect the availability indicator (see more). This indicator is the same for all CIs in the report.

To take RTO into account in your calculation:

  • Enter duration (by default it is not taken into account and is equal to zero).
  • Select unit of measure (default is minutes).

# Maintenance Mode

The function allows you to configure the influence of the CI maintenance modes on the calculation of the report (see more).

To enable / disable the accounting of the maintenance mode, it is necessary to move the switch to the appropriate position.

# Active Time

The configuration of working hours allows you to ignore non-working hours in the calculation of the report.

The default configuration assumes a 24x7 system.

To adjust the work schedule, mark the days of the week, all working days or all weekends, and indicate in the fields on the right the start time and end time of the system for the day. To add time block, click "Add Schedule".

# Resetting quick report settings

To reset all parameters to their default values, open the drop-down menu to the right of the "Save as Template" button and select "Discard changes".

# Report Template

In order not to constantly configure the same parameters, it is possible to create and save a template, which will later be used to generate reports with pre-configured parameters.

# Creating a report template

To create a template:

  1. Expand the "Report Template" drop-down list.
  2. Select "Create Template".
  3. Enter a name (must be unique within the owner group).
  4. Select the template owner (personal or workgroup) from the drop-down list.

Click the "Save" button - you will create a report template with the default filtering settings.

After creating the template, you can configure any parameters of the report generation, as described in paragraph Quick report. For this, do the following:

  1. From the drop-down list "Default period" select the desired time period for which the report will subsequently be generated using this template. When choosing a template, this interval will be substituted into Calculation interval, in which it can be adjusted if necessary.
  2. Select the Service Model map corresponding to the information system whose availability you want to calculate.
  3. Select the settings of the parameters for generating the report by analogy with Quick report.
  4. Save settings.

After saving the template, you can select it from the list of available templates in the upper left corner of the screen.

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# Cloning Template

If you need to create a large number of templates, it is possible to clone templates with all the specified parameters. To create a copy of an existing template:

  1. Select the required template from the list.
  2. To the right of the create button, in the additional menu, select Save as.
  3. Change the name of the template and the required parameters.
  4. Click Create.

# Reset Template settings

Resetting the settings of an already saved template is carried out by analogy with resetting the settings of Quick report, but the reset is done not to the default settings, but to the last saved template settings.

# Deleting Template

To delete a saved template, open the drop-down menu to the right of the "Save as Template" button and select "Delete", then confirm the action.

# Complex system availability report

The report on the availability of a complex system includes indicators of the report on the availability of the system as a whole and each of its subsystems, for a selected period of time.

Complex system availability report has the following metrics:

  • Availability - the percentage of time the system is available.
  • Unavailability - the percentage of time the system is unavailable.
  • Distribution in the calculation - the number of reports of the subsystems, on the basis of which the multi-report was built, and the percentage of their influence on the result.

Subsystem Availability Report Metrics:

  • Service mode - the time of the service maintenance of the subsystem.
  • Non-working time - non-working time of the subsystem, defined in the settings.
  • Total time - the interval for calculation, selected before generating the report.
  • Working hours - the time within which the availability of the subsystem is calculated.
  • Availability - percentage and time of subsystem availability.
  • Unavailable - percentage and time of subsystem unavailability.
  • Maximum Downtime - the maximum time and period during which the subsystem was unavailable.
  • Calculation based on the number of CIs included in the subsystem.
  • Problems in total - the total number of problems on the basis of which the report was calculated and their number for each of the priorities.

Important! Unlike a report on a conventional system, a report on a complex system does not have the Quick report function. To work with a report on a complex system, it is necessary to create a multi-template.

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# Multitemplate

# Creating a multitemplate

To create a multi-template:

  1. Expand the "Report Template" drop-down list.
  2. Select "Create multitemplate".
  3. Enter a name (must be unique within the owner group).
  4. Select the template owner (personal or workgroup) from the drop-down list.
  5. Press the "Save" button - as a result, a multitemplate will be created with the default filtering settings.

# Configuring multitemplate parameters

# Default time interval

The choice of the desired period of time, for which the report on this multitemplate will subsequently be generated, can be done using the drop-down list "Default period" (the default is Today). When choosing a multitemplate, this interval will be substituted into Calculation interval where it can be adjusted if necessary.

# Calculation components

The calculation components indicate the templates for reports of the availability of subsystems, which includes a complex system, as well as their weights.

To add a new component to the calculation, click "Add Template". In the drop-down list, select one of the available saved templates (if the owner of the multitemplate is a workgroup, then only its templates will be available for selection). Determine the degree of influence of the selected subsystem and specify the weight value from 1 to100.

# Other

# Exporting availability reports

To export reports in the .xls format, click "Export" next to the "Calculate" button.

Select one of the supported report export types:

  • Export by CI of a regular template
  • Export by events of a regular template
  • Export by CI multitemplate
  • Export by events of a multitemplate

It is possible to export separately for each CI - to do this, select the CI in the report and in the CI problems card that opens, click Export.

# Filtration

In the generated report, the user has the opportunity to set filtering parameters. There are the following types of filters by tabs:

# CI availability

  • Filter of accounting in the report (all, excluded, included).
  • Link to CI (multiple choice of CI from linked SM map).
  • Accounting for maintenance mode (yes, no).

# Problems in the report

  • Filter of accounting in the report (all, excluded, included).
  • Link to CI (multiple choice of CI from linked SM map).
  • Accounting for maintenance mode (yes, no).
  • Tags (multiple selection by tags included in the report).

# Maintenance mode

  • Filter of accounting in the report (all, excluded, included).
  • Link to CI (multiple choice of CI from linked SM map).

# Sorting

In addition to filtering, it is possible to sort on each tab of the availability report.

On the tabs CI Availability and Problems in the report sorting is performed according to the influence of the report elements on the overall result of the calculation.

On the Maintenances tab, sorting is performed according to the duration of the service mode.

# Excluding parameters

On each tab of the report, the user has the ability to both exclude from the calculation and return to the calculation CI, Problems or Maintenances.

To exclude a CI from the calculation:

  1. Select the CI you need to exclude, mark it with a tick on the left to its name.
  2. Click ** Exclude and Recalculate"** and wait for the result of recalculations.

Inclusion in the calculation is similar, but the "Include and recalculate" button is used.

Likewise, you can include and exclude problems and maintenances from the calculation.

It is possible to quickly jump from a CI card to CI-related issues.

To view the events related to the CI, click the button next to the total number of problems in the CI card.

# Transition from template to SM map editing

To edit the selected SM map, click the ↗️ button on the right ot the map name in the template settings.

# Transition from the report to CI card

To go to the CI setup page (old interface), select the CI and press the ↗️ button opposite the CI name.

# Transition from report to problem card

To go to the problem card, go to the Problems in the report tab and click the ↗️ button opposite the problem.